We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak seasons or for special events. However, we also accommodate last-minute bookings based on vehicle availability. For airport transfers, we suggest booking as soon as your flight is confirmed so we can monitor flight schedules and ensure timely pickups.

Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee. The security deposit will be fully refunded for cancellations made within the cancellation policy timeframe. Please review our cancellation policy for more details or contact us if you have questions.

Absolutely! All our vehicles come with professional chauffeur service by default. Our chauffeurs are experienced, fully licensed, fluent in English and Japanese, and have extensive knowledge of Tokyo and surrounding areas. They undergo rigorous background checks and training in customer service and safe driving practices to ensure your comfort and safety throughout your journey.

Our chauffeurs undergo a rigorous selection process, including comprehensive background checks and extensive training in customer service, safe driving practices, and hospitality. They are professional, courteous, and dedicated to providing you with a luxurious and safe transportation experience. While we cannot guarantee the availability of a specific chauffeur, we will do our best to accommodate your preference if mentioned during booking.

Yes, we offer reliable and comfortable airport transfer services to and from Narita and Haneda airports using this vehicle. We monitor flight schedules in real-time to ensure timely pickups and drop-offs, even if your flight is delayed. For airport transfers, please include your flight number and arrival time when booking so we can adjust pickup times accordingly.

This vehicle's capacity depends on the specific model. Our fleet includes vehicles that can accommodate different group sizes - from luxury sedans for 1-3 passengers to larger vehicles for up to 7-8 passengers. If you need transportation for a larger group, we can coordinate multiple vehicles or recommend alternative options from our fleet. Contact us to discuss your specific requirements.

Our pricing is transparent, but additional fees may apply for extra services such as extended wait times, tolls for routes outside the included area, parking fees, gratuities, airport transfer surcharges, multi-city travel, or special requests like decorations and refreshments. These will be clearly outlined in your booking confirmation so there are no surprises.

All our vehicles are regularly maintained and inspected to ensure safety and reliability. Our chauffeurs follow strict safety protocols, and we provide amenities such as hand sanitizers and masks upon request to ensure a safe and comfortable ride. Each vehicle undergoes routine safety checks before every rental to maintain the highest standards of safety and performance.

Once your booking is confirmed, you will receive a confirmation email with all the details including your booking number, pickup location, date and time, vehicle type, chauffeur contact information, and any special instructions. You will also receive SMS reminders 24 hours and 2 hours before your scheduled pickup time to ensure you're well-prepared for your journey.